Automatic System Backup

Your EXS7 PBX will automatically create a backup of the current state at the end of each day. From the interface you can view all previous backups of the PBX, restore from a previous backup that is either on the PBX, or from a backup file stored elsewhere. All backup files can be downloaded and stored externally to give you true redundancy.

• Automated Backups

Roll Back and Restore

Easily restore your PBX settings from a previously saved backup, or rollback changes to recently changed settings.

• Restore Backup

Fallover Detection and Takeover

A replicated server acts as a fallover system in the event of system failure in your PBX. Syncing between replicated servers occurs every 5 minutes to ensure you don't lose your configuration and voicemail settings. If a failure is detected, the fallover server will be activated and take over the PBX functionality.

Secure Firewall

An in-built firewall in your EXS7 PBX provides a barrier against unauthorised parties remotely accessing your PBX.

Automatic Suspension of Account

After a set period of an unauthorised attempt to log on using incorrect password details, the account will be automatically suspended. This feature provides an added layer of security to protect against unauthorised use of your PBX. The suspended account can be easily re-administered via the interface.

Secure Password Generation

Secure passwords for the various features and settings on your PBX such as extensions and voicemail access are automatically generated to ensure high level of security.

• Random Password Generation

Resource Usage Graphs

View daily and weekly graphs of resource usage including:
PBX Channels
g729 license usage
CPU Usage
PBX Load
Disk Usage
Memory Usage
Network Usage

• Monitor VoIP Latency
• Monitor Memory Usage

System Alerts via Email

Email alerts are sent to the administrator when warning levels are reached for vital system resources such as disk space and memory usage.

• Set Administrator Email

Call Logs

View all current calls on the PBX, sorted according to incoming, outgoing and internal calls. You can also view past call details, and refine these details using search parameters such as date, location called and call type.

• View Past Calls
• Download Past Calls

Remote System Monitoring

Log into your PBX via a remote interface to monitor system activity, view performance statistics, remote reboot and restart, view uptime and registration status.

• Remote Monitoring

IVR Recordings

View and listen to the current recordings that play to your customers when they are navigating your IVR. You can upload a sound file of your own, and re-record these messages from any phone on your EXS7 PBX.

• Record From A Phone
• Upload Recording

Music On Hold

Change your music on hold by simply uploading the new file, or removing existing files. You can also create a playlist of one or more files, enabling you to expose customers to a wider variety of messages or music when they are on hold for longer durations.

• Modify Music On Hold

Recordings

Record any call simply by pressing *0 during the call, or you can enable automatic recording of all calls via the web interface. Once recorded, you can view, play and delete all recordings that have been made on the PBX. All recordings can also be accessed from a network share directory.

• View Recordings

Boomerang Calls

Has a call been transferred from your EXS7 PBX to your mobile phone? Enter a star code onto your mobile phone to transfer the call back to your EXS7 PBX - without incurring charges on your mobile phone bill.

Remote Recording

Record a call that was transferred from your EXS7 PBX to your mobile phone by entering a star code.

Shared Presence and Messaging on your Mobile Phone

An application to install on your mobile phone that allows you to communicate via the EXS7 PBX messaging service, and allows you to see the phone activity and availability of your colleagues.

Voicemail

Receive your voicemail messages as a .wav attachment direct to your inbox. This convenient features allows you to listen to your voicemails anywhere you have email access - whether out on a job, working from home, interstate or internationally. The email format enables you to conveniently forward a voicemail - ensure accuracy of messages passed between staff.

• Set Voicemail

Smart Voicemail

Your voicemail message will change according to your messenger status. Provide useful information to callers who are leaving you a voicemail, with messages such as "X is in a meeting and will be back at 4pm". IMAP voicemail storage allows you synchronised access your voicemail using an external mail server, altering the status of messages you have listened to whilst away from the office.

Call Forwarding

Alter your settings so that calls to your extension are automatically redirected to another number - your mobile phone or home phone for example.

• Set Call Forwarding

Call Queue

Incoming callers can be held in a queue whilst they listen to Music on Hold or a Custom recorded marketing / info message. The call queue may play a combination of messages in a set order infinitely or until the queue time out limit is reached and the call is sent another action, such as voicemail, call forward or disconnect.

Multi-Department/Multi-Brand Receptionist

One receptionist can represent multiple departments or brands as incoming CLI is reset to indicate how to answer a call.

Branch Office Support

Multiple PBX systems at various locations communicate with each other to provide you with shared presences that allow you to see the availability and phone activity of your colleages.

Simultaneous Ring

A receptionist or your office buddy can monitor your phone and other extensions, when you’re away from your desk their phone will ring simultaneously with the monitored extension(s), showing them which person is being called, with the caller ID of the inbound call.

Call Pickup

Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group.

Call Hunt

If staff allocated to answer calls are busy or away from their desk(s) calls are set to overflow ringing on a series of phones hunting for a staff member available to take the call.

• Adding A Hunt Group

Auto Attendant with Interactive Voice Response

An Auto Attendant or IVR (Interactive Voice Response) system can assist in dealing with common requests for department assistance. The Auto Attendant requests that callers select an option from a menu system to direct their call to the appropriate extension group.

Extension Status

A receptionist’s phone can be used to monitor multiple managers’ phones providing information on the extension’s status (off-hook, on-hook, do-not-disturb) before taking action.

Business Hours / After Hours Switching

Change your inbound call routing to suit your business hours. You can accommodate for extended operating hours for some departments (eg. technical support) and shoulder periods where staff may be in the office and able to take calls outside of regular business hours. Automatic time adjustment for daylight savings occurs based on the timezone settings of your PBX.

• Business Hours

Call Waiting

Be notified of an incoming call when you're already on the phone. Call waiting allows you to place your original caller on hold whilst you answer a new incoming call. You can then switch back and forth between the two calls.

Call Hold

Keeps one line "off hook" and connected while the user makes or receives a call on another line. The user can take the original party off hold and resume the conversation.

Call Transfer

Transfer enables a user to forward an incoming call to another telephone or extension

Three-way Conferencing

Allows the caller and two other parties to speak together on one connection.

Phone Book Integration

We make integrating your existing phonebook with your new EXS7 system easy. Create, modify or remove phonebook entries, or upload an existing phonebook to the PBX. You can also export your phonebook to a Microsoft Excel spreadsheet format. Easily assign speed dials to commonly used numbers. The Connect2 plugin makes dialling simple, by turning phone numbers on your computer - in Outlook, Microsoft Office documents or web browsers - into clickable links. And for phones that support LDAP, you can incorporate your LDAP directory and use it directly from your phones.

• Phonebook Listing

Inbound Caller ID

Displays the caller ID of your inbound calls so that you can know the identity of your caller before answering the phone. This feature can also be tailored to display the IVR option they have selected - useful in identifying the type of enquiry and helping you to provide a department-specific

Do Not Disturb

Gives each user the ability to re-route all incoming calls directly to voicemail. The phone on the desk doesn't ring, allowing you to proceed with your work uninterrupted.

Voicemail

Your callers can leave you a message when you're unable to answer the phone. If your phone is unanswered, or you are busy on another call, callers are directed to a pre-recorded message from you prompting them to leave a voicemail message. The voicemail message can then be accessed from your handset, or can be emailed to you as a .wav file attachment.

• Set Voicemail

Distinctive Ringing

Your phones will produce distinctive ring sounds that allows you to distinguish callers who are ringing from within your office from callers dialling from an external phone.

• Different Internal Ring